order & shipping

ORDER & SHIPPING POLICY – TCG POKÉMARKET

1. Order Processing

All orders placed on TCG Pokémarket are processed within:

  • 1–3 business days (excluding weekends and holidays)

Once your order is processed:

  • You will receive a confirmation email
  • A tracking number will be provided once shipped

2. Shipping Methods & Delivery Times

We offer standard and (if available) express shipping options.

Estimated delivery times:

  • 🇺🇸 Domestic: 2–5 business days
  • International: 7–14 business days

Delivery times are estimates and may vary due to:

  • Carrier delays
  • Customs processing (for international orders)
  • High-demand periods

3. Shipping Costs

  • Shipping costs are calculated at checkout
  • May vary based on:
    • Location
    • Order size/weight
    • Selected shipping method

4. Order Accuracy

Customers are responsible for ensuring:

  • Correct shipping address
  • Correct contact information

⚠️ TCG Pokémarket is not responsible for:

  • Lost packages due to incorrect address
  • Delivery issues caused by customer error

5. Lost or Delayed Packages

If your package is delayed or lost:

  • Contact the shipping carrier first using your tracking number
  • Then contact us for assistance

We will help investigate, but:

  • We are not liable for delays caused by carriers
  • Refunds are not guaranteed for shipping delays

6. Damaged Packages

If your order arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide:
    • Photos of packaging
    • Photos of damaged items

We will review and offer:

  • Replacement (if available), OR
  • Refund (if approved)

7. Sealed Product Shipping Policy

All trading card products are shipped:

  • Securely packaged to protect condition
  • In their original sealed state

⚠️ Please note:

  • Minor dents or packaging wear may occur during transit
  • This does not affect the authenticity or contents
  • Minor cosmetic damage does not qualify for refund

8. Pre-Orders

For pre-order items:

  • Orders ship once the product is released and received
  • Release dates are determined by manufacturers and may change
  • If your order contains both pre-order and in-stock items:
    • The order may ship together unless split shipping is selected

9. International Shipping

For international customers:

  • You may be subject to:
    • Customs duties
    • Import taxes

These fees are:

  • Determined by your country
  • Not included in our prices
  • The responsibility of the buyer

10. Order Cancellation

Orders may be canceled only if:

  • They have not yet been shipped

Once shipped:

  • Orders cannot be canceled

11. Risk of Loss

Once an order is handed over to the shipping carrier:

  • Responsibility transfers to the customer
  • TCG Pokémarket is not liable for:
    • Lost shipments
    • Theft after delivery

12. Policy Updates

We reserve the right to update this policy at any time. Continued use of our services implies acceptance of the latest version.

13. Contact

Email: info@tcgpokemarket.com

“By placing an order, customers acknowledge that sealed trading card products are collectible items and minor packaging imperfections during shipping do not affect product value or eligibility for returns.”